Equifax offered a 10-year free alert program to everyone registed for the incident. But when people are alerted, they are lost, confused and in pain.
Everyday victims of fraud reach out to the bureaus for help to resolve ongoing issues. Most do not understand and have no clue where the problem comes from. A few of them stand out as majority and they are as follows:
- Credit cards are opened, used and never paid.
- Loans have been processed, obtained, used and never been paid.
- Addresses have been changed.
- The new credit cards have been used to purchase goods and delivered to a different address, changing the address on the credit report.
- Bank accounts have been stripped.
- The information on the credit report has been changed, such as name, and address, making it difficult for the main owner of the social to access their credit report.
Solution and Responsibility is Customer Care and Education
At the credit bureau our proposed care and education is 3-folds
- Customers calling the main line of the credit bureau are dealt with respect. Their questions are answered, and a solution is created.
- Education is presented in the form of blog posts for any specific question they might have.
- They are encouraged to purchase monitoring which takes care of their issues when and ever they appear. Our US-based customer service then will take care of their needs if any new issues arise in the future.
This program has been in effect since 2023 and is helping victims of fraud as they reach out to us.
Find out if your personal information was impacted: https://eligibility.equifaxbreachsettlement.com/en/Eligibility